You have 7 days to request a return

After your order arrives, you have 7 days to get in touch. To be eligible, the item must be unused, unworn, in its original packaging, and in the same condition you received it.

Please don't send anything back without emailing us first — unapproved returns can't be accepted.

Earrings have a hygiene restriction

For hygiene reasons, earrings and wearable jewelry generally can't be returned for change of mind — whether or not they've been tried on. This protects all customers.

The exception: if there's a defect, we sent the wrong item, or it was damaged in shipping — in those cases, we'll always make it right.

Most pieces are made to order

Since each piece is handcrafted just for you, once production has started we aren't able to cancel or change the order due to change of mind.

If there's a problem with the item — a defect, wrong item, or shipping damage — we'll still take care of you with an exchange, repair, or refund.

Something arrived damaged or wrong?

Please check your order as soon as it arrives. If anything looks off, email us within 48 hours with:

• Your order number
• Clear photos of the item
• Photos of the packaging, if it was damaged in transit
• A short description of the issue

We'll review it and walk you through the next steps.

Shipping costs for returns

If you're returning due to change of mind, you'll cover the original shipping, return shipping, and any customs or import fees.

If the return is our fault (defect, wrong item, or shipping damage), we cover the cost.

How refunds work

Once we receive and inspect your return, we'll email you with the outcome. If approved, your refund goes back to your original payment method within 10 business days. Your bank may take a little longer to reflect it.

Still waiting after 15 business days? Drop us an email and we'll look into it.

Exchanges

The quickest way to get a different item is to request a return on the original, then place a new order once it's approved. For defective or incorrect items, we may offer a direct exchange, repair, or replacement depending on the situation.

Items that can't be returned

Defective, incorrect, or shipping-damaged items are always reviewed separately — these may still be eligible for exchange, repair, or refund.

EU orders — 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel within 14 days of delivery under EU consumer protection rules. Items must be unused, unworn, and in original packaging. Note that hygiene restrictions for earrings still apply once worn or tried on.