✨ Production Time
Production usually takes 3–5 business days.
Weekends and public holidays are not included.Because our pieces are made to order, cancellations or changes may not be possible once production has started.
Please carefully check your product, options, quantity, and shipping address before placing your order.
🚚 Shipping Fees
📦 Under USD $100
Standard International Shipping: USD $10🎁 USD $100+
Free Standard International Shipping⚡ USD $300+
Free FedEx Express Shipping Upgrade, where availableInternational orders over USD $100 qualify for free standard shipping.
Orders over USD $300 may qualify for a free FedEx Express shipping upgrade depending on the destination.
🌎 Shipping by Region
Region Shipping Method Delivery Time South Korea Korea Post 1–2 business days United States FedEx Priority 2–4 business days Asia Korea Post with Tracking 4–10 business days Europe / Canada / Australia Korea Post or EMS 7–14 business days Other Countries Korea Post with Tracking 7–14 business days Delivery may take longer due to customs clearance, local courier conditions, weather, holidays, or destination country regulations.
항목 내용 배송 방법 우체국 택배 배송 기간 출고 후 보통 1–2영업일 제작 기간 영업일 기준 3–5일 주문 변경 / 취소 주문제작 상품 특성상 제작 시작 후에는 취소 또는 옵션 변경이 어려울 수 있습니다. 관세 / 통관 국내 주문은 관세 및 통관 절차가 없습니다. 문의 luteworks@gmail.com 운영시간 월–금 10:00–17:00 KST
⚡ FedEx Express Shipping
FedEx Express shipping may be available for selected international destinations as a faster and more convenient shipping option.
The available FedEx service may vary depending on the destination, including FedEx International Economy, FedEx International Priority, or other available FedEx services.
⏱️ Estimated delivery time:
2–5 business days after shipment🎁 Orders over USD $300:
May qualify for free FedEx Express shipping, including duties and taxes handling where available.🧾 DDP Service:
When duties and taxes are included at checkout, customers can receive the package without additional customs payment upon delivery.FedEx availability, delivery time, and customs handling service may vary depending on the destination country or region.
📌 Important Notes
🔎 Tracking
All orders are shipped with a tracking number.
Once your order has been shipped, the tracking number will be sent by email.
🛃 Customs Information
For some countries or regions, including China and Taiwan, the recipient may be required to provide an ID number, customs clearance information, or app verification such as EZ WAY.
The shipping carrier may contact the recipient directly if additional information is required for customs clearance.
⏳ Shipping Delays
Delivery may be delayed due to customs clearance, local courier conditions, weather, holidays, or destination country regulations.
🔁 Returns & Refunds
Once an approved return has been received and inspected, the refund will be processed to the original payment method, excluding shipping fees.
For returns due to customer change of mind, return shipping fees, original shipping fees, customs duties, taxes, and other international shipping-related costs are the customer’s responsibility.
💌 Customer Support
For shipping, customs, delivery, returns, refunds, or order-related questions, please contact us by email.
📧 Email: luteworks@gmail.com
🕙 Business Hours: Monday–Friday, 10:00–17:00 KSTResponses may be delayed on weekends and public holidays.